Privacy Policy

At GreenCab, we are committed to creating a safe, reliable, and user-friendly transportation experience for every passenger. Because we handle non-emergency medical transportation (NEMT), we understand the sensitivity of the data you share with us.

To achieve this, we aim to be as transparent as possible about our policies. Your dignity and privacy are just as important to us as your physical safety on the road.

To provide accurate medical transportation services, we collect specific information when you book a ride or contact us:

• Identity Data: First name, last name, and date of birth.
• Contact Data: Phone number and email address.
• Location Data: Pickup address, appointment destination, and city/county of residence.
• Health & Mobility Data: Information regarding wheelchair requirements, mobility aids (cane, walker), and number of riders, solely for the purpose of assigning the correct vehicle.

We do not sell your personal data. The information we gather is used strictly to facilitate your transportation needs:

• Scheduling: To dispatch the correct vehicle at the right time.
• Eligibility Verification: To confirm coverage with Medicaid or other NEMT programs if applicable.
• Communication: To send ride confirmations, driver updates, or respond to your inquiries.

Cookies are small text files stored on your browser to improve your experience. We use cookies sparingly to:

Remember your preferences (like accessibility settings) and analyze website traffic to improve our service areas. You can disable cookies in your browser settings at any time, though some features of the booking form may not function as intended.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our booking forms use secure transmission protocols, and access to client data is restricted to authorized dispatch and administrative personnel only.

You have the right to request the correction or removal of your data from our records. If you have any questions about this policy or need to update your information, please contact our team.